At Erode, we want you to be completely satisfied with your purchase. If your order does not meet your expectations, you may request a return within 30 days of receiving your order.

 

Right of Withdrawal

In accordance with our return policy, you have 30 calendar days from the date you receive your order to request a return without providing any reason.

 

Return Eligibility

To qualify for a return, your item must meet all of the following conditions:

• Be returned within 30 days of the delivery date.
• Be new, unworn, and unused.
• Show no signs of wear, scratches, damage, deformation, or any other alterations.

• Be returned in its original packaging, including any accessories if applicable.

 

Every returned item is carefully inspected by our team before a refund is approved.

 

Non-Returnable Items

For hygiene, safety, and quality assurance reasons, we reserve the right to refuse any return if:

• the jewelry has been worn, even briefly;
• it shows signs of wear or handling;
• it is scratched, damaged, bent, broken, or otherwise altered;
• it has been modified or repaired by a third party;

• the return request is made after the 14-day return period.

 

If a returned item does not meet these conditions, it may be sent back to the customer without a refund.

 

How to Return an Item

To initiate a return:

1. Contact our customer support team and provide your order number.
2. We will send you the return instructions and the return shipping address.
3. Carefully package the item to prevent any damage during transit.

4. Ship the package according to the instructions provided.

 

We strongly recommend using a tracked shipping service. Erode cannot be held responsible for items that are lost or damaged while being returned.

 

Return Shipping Costs

Unless the return is due to an error on our part or you received a defective item, return shipping costs are the responsibility of the customer.

 

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or declined.

 

If approved, your refund will be processed using your original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear in your account.

 

Original shipping charges are non-refundable unless otherwise required by law or in the event of an error on the part of Erode.

 

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact our customer support team within 48 hours of receiving your order and include:

• Your order number;
• A description of the issue;
• Clear photos of the item.

 

We will work quickly to resolve the issue by offering a replacement, exchange, or refund, depending on the situation.

 

Need Help?

If you have any questions regarding a return, refund, or your order, our customer support team is here to help.

 

You can contact us at:

contact@erodejewelry.com

 

We aim to respond as quickly as possible and will be happy to assist you in finding the best solution.