Welcome to Erode. Protecting your personal data is important to us. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and the rights you have under the General Data Protection Regulation (GDPR) and applicable Belgian law.

 

1. Data Controller

The data controller responsible for processing your personal data is:

Erode
Sole Proprietorship (Self-Employed Individual)
Belgium
Email: contact@erodejewelry.com

If you have any questions regarding this Privacy Policy or your personal data, please contact us using the details above.

 

2. Personal Data We Collect

When you use our website, we may collect the following personal data:

 

Account Information

When creating an account, we may collect:

• Full name
• Email address
• Encrypted password
• Billing address
• Shipping address
• Phone number (if provided)

Order Information

When placing an order, we collect:

• Products purchased
• Order amount
• Payment method
• Order history
• Shipping information

Technical Information

During your visit to our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Date and time of access

• Cookies and similar technologies

3. How We Use Your Data

We use your personal data to:

• Create and manage your customer account;
• Process and deliver your orders;
• Provide customer support;
• Process payments securely;
• Respond to your inquiries;
• Improve our website and services;
• Detect and prevent fraud;
• Comply with legal and regulatory obligations.

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Performance of a contract when you place an order;
• Compliance with legal obligations;
• Our legitimate interests, including website security, fraud prevention, and service improvement;
• Your consent, where required (such as for marketing communications or non-essential cookies).

5. Payments

Payments are processed through secure third-party payment providers.

We do not store or have access to your complete payment card information. Payment data is handled directly by the payment provider in accordance with its own Privacy Policy.

6. Sharing Your Data

Your personal data may be shared only when necessary with:

• Payment service providers;
• Shipping and delivery companies;
• Website hosting and technical service providers;
• Government authorities when legally required.

We never sell your personal data to third parties.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy.

Certain order and accounting information may be retained for longer periods to comply with Belgian tax, accounting, and legal obligations.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against:

• Unauthorized access;

• Loss;

• Alteration;

• Disclosure;

• Misuse.

Although we strive to protect your information, no method of electronic transmission or storage is completely secure.

9. Cookies

Our website uses cookies and similar technologies to:

• Ensure proper website functionality;
• Remember your preferences;
• Improve your browsing experience;
• Analyze website traffic and performance.

When you first visit our website, you will be asked to accept, reject, or customize the use of non-essential cookies.

10. Your Rights

Under the GDPR, you have the right to:

• Access your personal data;
• Correct inaccurate information;
• Request deletion of your personal data ("Right to be Forgotten");
• Restrict the processing of your data;
• Object to processing;
• Receive your personal data in a portable format;
• Withdraw your consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at:

Email: contact@erodejewelry.com

We will respond within the time limits required by applicable law.

11. Complaints

If you believe that your personal data has been processed unlawfully, you have the right to lodge a complaint with the Belgian Data Protection Authority or your local supervisory authority.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes.

The latest version will always be available on this page, and the "Last updated" date will indicate when it was most recently revised.

13. Contact

If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact us:

Erode
Belgium
Email: contact@erodejewelry.com